Refund policy

EXCHANGE POLICY

At House of Newariya, we strive to make our product listings as accurate and detailed as possible. Every order undergoes quality checks before dispatch to ensure that our products reach you in excellent condition.

Exchanges are available only for orders delivered within India. Customers can request an exchange within 7 days of receiving their order, subject to the following conditions:

• Products must be unused, unwashed, and unworn, with all original tags and packaging intact.

• Customers must provide proof of purchase or order details along with an unboxing video.

• Exchanges are permitted only for size-related issues and are subject to product and size availability.

• Products purchased at a discount of 40% or more are not eligible for exchange.

• Only one exchange per order is permitted.

EXCHANGE PROCESS

Customers can initiate an exchange request within 7 days of delivery through the "Return & Exchange" section in the footer of our website, www.houseofnewariya.com, or by contacting help@houseofnewariya.com.

House of Newariya will bear the shipping charges for delivering the replacement product. Once the exchange request is approved, our team will arrange the return pickup. Customers must ensure that the product is securely packed in its original packaging and handed over to the assigned courier partner.

All returned products undergo a quality inspection upon arrival at our facility. Customers will be notified of the inspection outcome via email within 2 business days of receiving the returned consignment. Once the product passes inspection, the replacement size will be processed, subject to availability.

CANCELLATION POLICY

Customers can cancel their orders within 24 hours of placement, provided the order has not already been shipped. For prepaid orders cancelled within the permitted cancellation window, the refund will be issued within 2 business days.

Prepaid orders cannot be cancelled once they have been shipped. If a prepaid order is not delivered due to circumstances such as delivery delays, customer unavailability, refusal of delivery, or other delivery-related issues, House of Newariya may arrange for reshipment. Refunds to bank accounts will be provided in such circumstances, subject to applicable consumer rights.

For cancellation-related assistance, customers can contact help@houseofnewariya.com.

CANCELLATIONS BY HOUSE OF NEWARIYA

House of Newariya reserves the right to cancel orders in circumstances such as product unavailability, incorrect product listings, payment verification issues, or suspected fraudulent transactions.

If an order is cancelled by House of Newariya, the customer will be notified through their registered contact details. Any applicable refund will be processed in accordance with the original payment method and applicable consumer protection requirements.

REFUND POLICY

Customers can request a return within 7 days of receiving their order, subject to the following conditions:

• Products must be unused, unwashed, and unworn, with all original tags and packaging intact.

• Customers must provide order details or proof of purchase along with an unboxing video.

• Products purchased at a discount of 40% or more are not eligible for standard returns or exchanges.

• An order is eligible for a return or exchange only once.

RETURN PROCESS

Customers can initiate a return request within 7 days of delivery through the "Return & Exchange" section in the footer of our website, www.houseofnewariya.com, or by contacting help@houseofnewariya.com.

Products must be properly packed and handed over to the assigned courier partner. All returned items undergo inspection by our quality control team. Customers will receive an email confirming acceptance or rejection of the return within 2 business days of the returned product reaching our facility.

RETURN CHARGES

No return charges apply to standard returns, regardless of the original payment method.

If a product is received damaged, defective, or incorrect, no return shipping fee will be charged for an approved claim.

REFUND PROCESSING

Once the returned product has been received, inspected, and approved, the eligible refund will be processed to the customer's selected refund method.

Refunds will be processed within 1–7 days from the date the returned shipment is delivered to our facility, subject to successful quality inspection. Refunds may be issued to the original payment method or the customer's bank account, depending on the original payment method and available refund options.

The time required for the refund to appear in the customer's account may vary depending on the bank or payment service provider.

CASH ON DELIVERY (COD) REFUNDS

For orders originally placed using Cash on Delivery (COD), an additional ₹50 processing charge will apply to standard returns. This charge will be deducted from the eligible refund amount, and the remaining refund amount will be transferred to the customer's bank account.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Customers are requested to inspect their orders immediately upon delivery. If a product is received damaged, defective, or incorrect, customers should contact help@houseofnewariya.com immediately so that our team can evaluate the concern and arrange an appropriate resolution.

Customers should avoid accepting packages that are visibly damaged or appear to have been tampered with, where reasonably possible. If such a package has already been accepted, customers should contact our support team promptly.

Approved returns for damaged, defective, or incorrect products will not incur standard return shipping charges.

NON-RETURNABLE ITEMS

Products purchased at a discount of 40% or more are not eligible for standard returns or exchanges.

All returns and exchanges are subject to the eligibility conditions and quality inspection requirements outlined above. Nothing in this policy limits any mandatory rights or remedies available to customers under applicable Indian consumer protection laws.

CUSTOMER SUPPORT

For any questions or assistance regarding cancellations, returns, exchanges, refunds, or store credit, customers can contact us using the details below.

House of Newariya

Email: help@houseofnewariya.com

Website: www.houseofnewariya.com

Return & Exchange Requests: Available through the "Return & Exchange" section in the website footer.